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Our Time of Day routing module is a simple service that allows you to redirect the inbound calls that your NTS number receives depending upon the time-based rules in the service set up. With the service, it is possible to welcome a caller by way of a personalized pre-connection message, route the caller to the preferred destination and provide a voicemail facility for those calls you can't answer. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message. Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. It is also possible to use a huntgroup too so if the first user is busy or unavailable the system can try another user, and so on until the call answers. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call to the user fails, because the users were already engaged on a call, for example, the call will also be diverted to the users voice mail account. Other more advanced routing modules available for you include Geographic Routing and also Ratio Routing plans. Any of the routing options can be used singularly or be used as a 'bolt on' addition to any other service. Features- Web-based updates by you
- Quick and simple to use
- Professional call connect message
- Huntgroup option to use multiple agents
- Queue and call recording options
- Voicemail options available
- Out of hours call routing
- Delivery of voicemails in wav
| | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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One to One is our most simple service that allows you to decide what number you receive your inbound calls on, and we have a number of different versions available for you, as well as the standard service. The 'greeting' version, as with many of our services, allows you to use a pre-connection message to welcome your callers in a professional manner. There is also a 'whisper' version, which is unique in that, unlike the other services that use messages for callers, it only plays out the message one way, to the call recipient. This is particularly helpful if you receive calls from multiple pieces of marketing, where knowing the origin of the call before you speak with the caller would be an advantage. Lastly, we have a 'queue' version, which is the standard service with the added feature of our queue module. Taking the One to One a step further, we also offer our One to Many service, which works in principally the same way but can also route calls between up to 5 different destinations if one line is busy or temporarily unavailable. If you have staff that deal with inbound enquiries, by using this service, you can effectively operate a number of agents in a group. As with the One to One, it is also possible to welcome your callers with a pre-connection message that you can personalise yourself, or use the 'whisper' message to announce who has called you. With both these services you can change the routing of your number instantly, or change the position of a particular destination in your One to Many plan, 24 hours a day, without the need to contact us. Both also offer a voicemail option should you not be available. Alternatively, if you don't wish to use the voicemail facility on these services, callers can simply be informed that no one is currently available to take the call. Features- Instant updates anytime you need
- Very intuitive to use
- Different message options to suit
- Divert on busy up to 5 destinations
- Queue module can be added as feature
- Voicemail options available
- 'Live' call stats available
- Call status reports available
| | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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A Follow Me service is the term given to a number whereby call received on it can be redirected to a mobile, office, home or voicemail, so that the call eventually connects to you. The result is that you need never be unobtainable. The benefit of a Follow Me is that the number could be the only number anyone requires to stay contactable. If you change your number often, you can keep your Follow Me and simply change the diversion to the new number. If you work from home, you can divert it to your home without people finding out your home number. It's perfect to put on your records and use to advertise yourself; you will never loose your contacts again no matter how many times you change your number. The Follow Me is attached to you, not to a telephone. Once you have been allocated your number, setting it up to begin receiving calls takes just a few seconds. Another feature of the service is that you can screen your calls as they happen giving you the option of speaking with the caller or not. You can also add a voicemail facility, so that any messages left for you can be emailed to a dedicated email address for playback as you wish or dial in to listen to them using a dedicated ID number and PIN. Features- Single point of contact number
- Flexible and easy to administer
- Professional call connect message
- Caller screening
- Flexible time of day settings
- Divert calls to landline or mobile
- Voicemail options are available
- 'Live' call stats available
| | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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Managing your incoming calls effectively is essential and we offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises. The Auto Attendant is a sophisticated service for controlling departmental routing within your organisation. It is possible to welcome a caller, offer them routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any messages left during the voicemail can be emailed to a designated address without any need to do anything else. Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. It is also possible to use a huntgroup too so if the first user is busy or unavailable the system can try another user, and so on until the call answers. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call to the user fails, because the users were already engaged on a call, for example, the call will also be diverted to the users voice mail account. A key benefit of this solution is that the call routing rules can be changed on a whim, 24 hours a day, without the need to contact us. Features- Web-based management control
- Quick and simple to use
- Improved efficiency and staff utilisation
- Professional call connect message
- Huntgroup option to use multiple agents
- Option to record your calls
- Queue module can also be added
- Voicemail and out of hours options
| | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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Customer service is all important in today's marketplace, as consumers are expecting more and more from every company they deal with. An efficient call handling service is essential, so you never miss a customer call or a business opportunity, and you keep both your new and your existing customers happy. We can provide a range of innovative and flexible call handling services to handle your incoming calls, designed to suit your specific business needs. Whichever of our services you decide to take on board, maintain instant 24/7 control through an online management panel customised to your needs, that allows you to change the settings, for example, how calls are routed and to which numbers, when and where you want - all you need is the internet and your unique password. Example services that we offer are Auto Attendant, Follow Me, One to One, One to Many, Time Of Day, Call Recording, Fax to Email, Online Playback and Voice to Email. | | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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Using a local rate number makes you part of the local community with customers assuming you are responding to them from their locality. Your business benefits as a local rate is charged irrespective of where in the UK the customer is calling from, thus engendering strong customer loyalty. An added bonus is the implication of a strong local presence, your business is not merely a faceless national organisation. What are these numbers used for?- Advice lines
- Response lines
- Placing orders
- Requesting a brochure
Benefits of using these numbers- Cost of the call is always at a fixed rate, no matter of time nor location
- You can reduce the level of hoax or unwanted calls compared to freephone numbers
- Available to your customers at all times by diverting calls to alternative destination or voicemail
- Keep this number for the life of your business as it can be moved between numbers and areas
| | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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Freephone numbers are widely recognised as one of the most powerful marketing tools available, with research suggesting advertising responses could increase by anything up to 300 per cent when a freephone number is used. Your business benefits as freephone numbers are a proven way of increasing business and developing customer loyalty. They are also a powerful tool for attracting new business as customers are not charged for the call. What are these numbers used for?- Premium customer care
- Mass marketing campaigns
- New business acquisition
- Complaint handling
Benefits of using these numbers- It removes all barriers to customers contacting you as their call is free
- Increases the profile of new and small businesses and can help develop customer loyalty
- Available to your customers at all times by diverting calls to alternative destination or voicemail
- Keep this number for the life of your business as it can be moved between numbers and areas
| | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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Number Translation Services (NTS) |
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'Number Translation Service' (NTS) is a general term referring to telephone numbers that are virtual, which simply point or 'translate' to an underlying telephone number. Often they aren't identifiable to a specific location, for example, 0800, 0844 and 0845, however uniquely we can also provide local area numbers that start 01 or 02. The prefix of the number relates directly to how the number is charged to the caller, and we currently offer the following number solutions designed to maximise each inbound call you receive: All of these number types can be set up via our easy-to-use website, and can be managed via the facility thereafter. Numbers can then be re-pointed instantly, at anytime, without any fuss or additional costs. If you already have NTS numbers, such as 0800, 0808, 0844 and 0845 and would like to use any of our call handling solutions, please speak with us without delay - it is possible for you to retain your existing numbers and still get access to our solution. | | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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The vast majority of the products and services we buy are within a 10 mile radius of our home or place of work, therefore using a local number to the area you want business helps you appear 'local' and could give you greater chance of being called. We have access to nearly every exchange code in the UK, so can help you create a presence virtually anywhere in the UK. Using dedicated local numbers for specific campaigns is also a sure way to track responses, judge effectiveness and value for money, as well as extracting the best possible response. What are these numbers used for?- Regional marketing and advertising campaigns
- Lead generation
- Complaint handling
Benefits of using these numbers- Remove a barrier to customers contacting you as the call charge is low, and mobile inclusive
- Creates a profile of a local business and therefore helps develop customer loyalty
- Available to your customers at all times by diverting calls to alternative destination or voicemail
- Keep this number for the life of your business as it can be moved between numbers and areas
| | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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 | | Our number solutions allow your customers to contact you easily and economically, maximising each call to the benefit of your business. Whether you have a service call centre, require a free phone number for a marketing campaign, or simply wish to create the perception that your regional business has a national, or quite possibly local, presence. |
We can provide you with a range of numbers, at very competitive rates, that can all be instantly connected to any of our innovative call handling solutions, to ensure you get the best options for both you and your customers. Customer service is all important in today's marketplace, as consumers are expecting more and more from every company they deal with. An efficient call handling service is essential, so you never miss a customer call or a business opportunity, and you keep both your new and your existing customers happy. We can provide a range of innovative and flexible call handling services to handle your incoming calls, designed to suit your specific business needs. Whichever of our services you decide to take on board, maintain instant 24/7 control through an online management panel customised to your needs, that allows you to change the settings, for example, how calls are routed and to which numbers, when and where you want - all you need is the internet and your unique password. Example services that we offer are Auto Attendant, Follow Me, One to One, One to Many, Time Of Day, Call Recording, Fax to Email, Online Playback and Voice to Email. | | Non Geographic Numbers:Call Handling Solutions
For more information on any of these products please call 0845 456 5544 or email us. |
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