One to One / One to Many | INW Group Ltd | NGN, One to One / One to Many

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One to One and One to Many

One to One / One to Many

One to One is our most simple service that allows you to decide what number you receive your inbound calls on, and we have a number of different versions available for you, as well as the standard service.

The 'greeting' version, as with many of our services, allows you to use a pre-connection message to welcome your callers in a professional manner. There is also a 'whisper' version, which is unique in that, unlike the other services that use messages for callers, it only plays out the message one way, to the call recipient. This is particularly helpful if you receive calls from multiple pieces of marketing, where knowing the origin of the call before you speak with the caller would be an advantage. Lastly, we have a 'queue' version, which is the standard service with the added feature of our queue module.

Taking the One to One a step further, we also offer our One to Many service, which works in principally the same way but can also route calls between up to 5 different destinations if one line is busy or temporarily unavailable. If you have staff that deal with inbound enquiries, by using this service, you can effectively operate a number of agents in a group. As with the One to One, it is also possible to welcome your callers with a pre-connection message that you can personalise yourself, or use the 'whisper' message to announce who has called you.

With both these services you can change the routing of your number instantly, or change the position of a particular destination in your One to Many plan, 24 hours a day, without the need to contact us. Both also offer a voicemail option should you not be available. Alternatively, if you don't wish to use the voicemail facility on these services, callers can simply be informed that no one is currently available to take the call.